In this crisis, our first priority is the safety and well-being of those we work with and serve including our customers, employees, suppliers, and partners. For that purpose, we have proactively instituted enhanced cleaning protocols in offices and factories, adopted social distancing, and enforced remote working whenever possible in accordance with regional and national recommendations.

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While maintaining focus on keeping everyone safe, we are continuing business operations and at the current time, are able to fulfill existing orders and accept new orders reliably. We are still in contact with you, taking orders, shipping and supporting all of you via online platforms and over the phone.

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Due to the overwhelming demand for deliveries across Canada, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. Canada Post is responding to unprecedented parcel volumes and has suspended all service guarantees, including Express post. Therefore, we are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding. We will continue to be here to support you as our customer, before, during, and after the buying & shipping process.

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We hope that you and those around you are and remain safe. We are privileged to have you as a customer and even in this unprecedented situation, are working hard to continue serving you as you expect.

 

Thank you for your business, your friendship, and your trust.

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